Terms & Conditions

Terms & Conditions

The terms and conditions detailed below apply to all bookings made with The Scotsman Hotel, Edinburgh, whether via hotels website, direct with hotel/ central reservations or through an agent.

Online Exclusive

Book your bedroom direct and receive complimentary bottle of Prosecco in your room for arrival and save up to 15% on accommodation rates – this offer is only available on online bookings on www.scotsmanhotel.co.uk and is not available for bookings made via Central Reservations, at hotel reservations nor bookings on any other online booking channels. Bottle of complimentary promotional Prosecco cannot be replaced or swapped. The Scotsman Hotel, Edinburgh reserve the right to withdraw this offer at any time and without prior notice.

Arrival at The Scotsman Hotel

On arrival at The Scotsman Hotel please check in at hotel reception desk (on level 4) where our hotel reception team will be waiting to welcome you. You will be required to fully complete a registration card and fully prepay your accommodation before gaining access to your bedroom. Should you wish to charge any incidentals or additional items to your bedroom which may occur during your stay, a credit card is required to be provided to cover this.

We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

Check in and Check Out

Check-in time after 15:00 hours and Check out time before 11:00 hours


When your booking is completed you will be issued with a confirmation number. Please bring this confirmation number with you when you check in together with a payment card that you booked with as proof of identification.

Should a room have been booked in your name but you do not plan to stay, you must let our reservations team know in advance of the date of arrival so we can make the changes to allow a smooth check-in.

To avoid fraudulent transactions, bookings cannot be transferred without prior notice to the hotel and we can only allow check-in to a guest who booked the room online/ via our reservations team.


All rates are inclusive of Service and VAT at the current rate.

Best Available Rates are available until the day of arrival. These rates allow you to alter or cancel your booking up until 2pm on the day before arrival without charge. Amendments or cancellations made after 2pm on the day before arrival will incur a 100% charge of the first nights room charge.

Advance Purchase/ Non Refundable Rates are available 7 days or more before the date of arrival and are fully prepaid at time of bookings. Advance Purchase Rates are non-refundable and non-transferable.

Promotional and Special Offer Rates a part or full payment will be required to be paid at time of booking and this payment is non-refundable and non-transferable. Please refer to details on each offer.

For groups of 5 rooms or more (10 people plus) a 25% non-refundable deposit is required to secure the reservation and the remaining balance may be due 4 weeks prior to arrival.

Individual bookings over the value of £2000 booked on Best Available Rate will be required to pay a 25% non-refundable deposit to secure the bedroom.

Our promotional rates are a discount off our Best Available rate which can be cancelled up to 2pm the day prior to arrival. The promotional rates can also be applied to our advance purchase rates which are currently a 10% discount off our Best Available rate plus the promotional discount. The advance purchase rates are pre payable at the time of booking and are non-refundable and non-transferable.

Cancellation Policy

If for any reason you cannot make it to stay, you will need to let us know no later than 2pm on the day before arrival. If you don’t let us know before this time, unfortunately, we will have to charge you for the first nights stay.

If you are on Advance purchase rates or promotional rates full prepayment is taken at the time of booking and your prepayment is non-refundable and non-transferable.

If you have booked your bedroom through an Agent the cancellation charges are the same as above however all amendments and cancellations must be processed through your agent, this cannot be done directly with the hotel.

Special Requests

Whist every effort will be made to carry out special requests, they cannot always be guaranteed.

Pet Policy

With the exception of working dogs for disabled people, our hotel does not accept pets.

Smoking Policy

Please note all public areas and bedrooms are all non smoking, this policy allows us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy.
Should we believe that guests have been smoking in bedrooms or any other part of the hotel, a Smoking Fine of £100 will be charged for a deep clean and they will also be asked to leave the premises.

Complaints or Comments

Any complaint or comment regarding a stay should be made in the first instance to the hotels duty manager at the time of your stay so that it can be resolved at the time.


In the event that the chosen hotel is not available, or in cases of force majeure the hotel reserves the possibility of accommodating the customer totally or partially in a hotel of equivalent category for the same type of services. Any additional cost of the room, transport between the two hotels remain the responsibility of the hotel.

Closure of Spa & Pool

Please note the Spa & swimming pool closed on 7th March 2017 and is no longer available for use during your stay at The Scotsman Hotel.